Refund Policy

Effective Date: April 19, 2025

At Kawada.com, customer satisfaction is our top priority. We aim to deliver high-quality Japanese cuisine and excellent service. This Refund Policy outlines the terms under which refunds may be granted.

1. Order Issues

If you receive an incorrect, damaged, or incomplete order, please contact us immediately. We will review the issue and offer a suitable resolution, which may include a refund, replacement, or store credit.

2. Refund Eligibility

Refunds may be issued in the following cases:

• Order was not delivered
• Order was delivered with missing or incorrect items
• Food was spoiled or damaged upon delivery

Refunds are not issued for:

• Customer changed their mind after the order was placed
• Customer failed to collect or receive the order due to unavailability
• Dislike of taste or personal preference

3. Refund Request Process

To request a refund, please email us at info@kawada.com within 24 hours of receiving your order. Include the following details:

• Your name and contact information
• Order number
• A clear explanation of the issue
• Photos (if applicable)

4. Processing Time

Approved refunds will be processed within 5–7 business days. The amount will be refunded via the original payment method or credited as store credit, depending on the situation.

5. Contact Information

For any questions regarding our Refund Policy, please contact us:

Email: info@kawada.com
Phone: +81-XX-XXXX-XXXX
Address: HOYO Building 2nd Floor, 3-5-9 Nishi-Shinbashi, Minato-ku, Tokyo, Japan